Delivery and shipping costsWe use a shipping company of our choice to deliver your order. Deliveries within Berlin are also carried out by us in individual cases.
Shipping costs include postage, packaging materials, labor costs.
We calculate the shipping costs as follows:
Shipping within Germany:
from an order value of €59 (gross) - free delivery
with an order value under €59 (gross) - a flat rate of €5.50
Are you in Berlin? You can buy online and collect from us!
Information on shipping outside of Germany can be found here.
Step 1: You order at Kochtail.de
You have selected the products you want and would like to place an order. If you have any questions about the products or the process, the Kochtail team is at your disposal. You can reach us by email or phone: email@example.com or 030 284 06974.
You can correct all entries until your order is finally dispatched. Do not send your order until you have checked your data on the last order page.
Step 2: You will receive an order confirmation
As soon as you have sent your order, you will automatically receive an individual e-mail with your personal order confirmation. In it you will find all the details about your order and your method of payment, as well as further information about the processing of payment and delivery.
The respective invoice amount consists of the total of your ordered items plus the shipping costs. We do not charge any hidden costs or service fees.
Step 3: Your products are delivered
We will process your order as soon as possible. Usually you will receive your order within 1-2 working days after receiving the shipping confirmation (Monday to Saturday). All the important documents are included with your delivery, including an invoice showing sales tax.